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Serving the Allergic Guest : Increasing Profit, Loyalty and Safety Training Kit
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Discount Medical Books > Food Allergies > Item 153
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Serving the Allergic Guest : Increasing Profit, Loyalty and Safety Training Kit
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by Food Allergy Awareness Institute
Sales Rank: 6342395
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$173.35
At Amazon
on 11-27-2008.
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Paperback: 189 pages
Publisher: Scottsdale Press May 1, 2000
ISBN-10: 0966829476
ISBN-13: 978-0966829471
Book Description
Are you making your guests sick? Millions of Americans suffer from food allergies and anaphylaxis. Most chefs and restaurateurs do not know how to safely and profitably serve guests with these special needs.
This Training Kit contains one copy of Serving the Allergic Guest: Increasing Profit, Loyalty and Safety book, one copy of the Videotape and Leader Guide by the same name. It also contains everything you need to teach this important, life-saving subject to your food service staff, including a test.
The 13 minutes videotape shows front line staff the right and wrong ways to handle this critical subject and provides a wealth of information in an easy to understand format.
People with food allergies choose or influence the choice of the dining venue 92% of the time they dine out. They are almost twice as loyal as the average customer.
Learn how to reduce liability and risk while building profits and loyalty. Your restaurant probably serves at least 4 of the "Big 8" food allergens daily.
You will learn and be able to teach your employees:
What are the "Big 8" and their technical names
(You can't keep your guests safe if you don't know what your ingredients are)
How can you keep your guests safe and happy
How to prevent an allergic reaction
How to delight guests to win long term loyalty and increased profitability
What to do in a food allergy emergency
Cross contamination issues you need to be aware of
About The Author
As President of the Food Allergy Awareness Institute, Joanne Schlosser, MBA works with restaurants and food service operations teaching them how to safely and profitably serve guests with food allergies. She delivers many presentations nationwide annually to organizations including Walt Disney World, Fairmont Resorts, American Culinary Federation, Council of Hotel, Restaurant and Institutional Educators, Scottsdale Culinary Institute, and many others.
Ms. Schlosser is the author of Serving the Allergic Guest: Increasing Profit, Loyalty, and Safety book, videotape and training kit. She authored several articles on the subject of food allergies and one of her stories appears in T. Scott Grosss book, Outrageous! Unforgettable Service… Guilt-Free Selling. She has over 40 years experience with food allergies. She is also the author of Bright Ideas for a Better Life.
Joannes first college major was Food Service Administration on a Hilton Foundation Scholarship. She has worked in restaurants ranging from fast food to five star.
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Serving the Allergic Guest : Increasing Profit, Loyalty and Safety Training Kit
Available from Amazon
Price: $173.35
Updated on 11-27-2008.
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